FAQ

1. What makes BritAroma turmeric different from regular turmeric?

Our turmeric is a high‑curcumin, premium‑grade variety sourced from carefully selected farms, giving richer colour, stronger aroma and more potent active compounds than regular supermarket turmeric. It’s minimally processed to preserve natural goodness.

2. Where is your turmeric sourced from?

We source directly from trusted, small‑scale farms and certified suppliers, with full traceability from farm to pack. Our focus is on ethical, high‑quality growing regions known for their turmeric.

3. How should I use your turmeric (dosage and ways to consume)?

You can add it to warm milk, smoothies, curries, soups, or teas. Start with around ½–1 teaspoon per day and adjust to your taste and needs, or follow the serving suggestion on the pack.

4. Is your turmeric suitable for vegans and vegetarians?

Yes, our turmeric is 100% plant‑based and suitable for both vegans and vegetarians. We do not use any animal‑derived ingredients.

5. Does your product contain any additives, preservatives, or artificial colours?

No. Our turmeric contains only pure turmeric with no added colours, flavours, preservatives, or fillers. What you see on the label is exactly what’s inside.

6. Is your turmeric lab tested for purity and heavy metals?

Yes, we work with certified laboratories to test batches for quality and safety, including checks for contaminants such as heavy metals, so you can buy with confidence.

7. How long will one pack last me?

It depends on how much you use daily. As a rough guide, if you use 1 teaspoon per day, you can estimate how many servings your pack contains by comparing the pack weight with 3–4 grams per teaspoon.

8. How long does shipping take within the UK?

Orders are usually processed within 1 working day. Standard UK delivery typically takes 2–5 working days after dispatch, depending on the courier and your location.

9. Do you offer next‑day or express delivery?

We aim to offer faster delivery options where possible. At checkout, you’ll see any available express or next‑day services and their prices based on your address.

10. Do you ship internationally? If yes, which countries and what are the costs?

Right now we primarily ship within the UK (and selected regions if enabled). International shipping, if available, will show at checkout with the relevant cost and delivery estimates for your country.

11. How can I track my order?

Once your order is dispatched, you’ll receive an email with tracking information (where available). You can use this link to follow your parcel’s progress.

12. What should I do if my order is delayed or hasn’t arrived?

Please first check the tracking link and any delivery updates. If it’s significantly delayed or shows as delivered but you don’t have it, contact us with your order number and we’ll investigate with the courier.

13. What is your returns and refunds policy?

You can cancel your order and return eligible items within 15 days of receiving them. Products must be unused, in their original packaging, and sealed. We do not accept returns of opened edible products. Once we receive and inspect the return, we’ll process a refund within 30 days.

14. Can I return opened turmeric products?

No. Because our products are edible and for hygiene and safety reasons, we cannot accept returns of any items that have been opened, unsealed, or partially used.

15. How do I start a return or request a refund?

Email us with your order number, the item you want to return, and the reason. We’ll confirm if the item is eligible and provide instructions and the return address. Please note you’re responsible for the cost and risk of returning the goods.

16. How long does it take to receive my refund?

Once we receive your returned item in acceptable condition, we aim to issue your refund within 30 days, using the same payment method you used for the order.

17. Can I change or cancel my order after placing it?

If you contact us quickly after placing your order, we may be able to change or cancel it before it’s dispatched. Once an order has been shipped, you’ll need to follow our returns process.

18. Is your turmeric safe to use if I’m pregnant, breastfeeding, or on medication?

Our products are food items, not medicines. If you are pregnant, breastfeeding, have a medical condition, or are taking medication, please speak to your doctor or healthcare professional before adding high‑strength turmeric to your routine.

19. How should I store the product to keep it fresh?

Store your turmeric in a cool, dry place away from direct sunlight and moisture. Make sure the pouch or container is tightly sealed after each use.

20. What is the shelf life/expiry date of your turmeric?

Each pack is clearly labelled with a “Best Before” date. For best quality, we recommend consuming it before this date and storing it as directed.

21. Are your products manufactured in a certified facility (e.g. HACCP/GMP)?

We work with professional, food‑safe facilities that follow recognised standards and good manufacturing practices to maintain hygiene, safety, and consistency. Details may be indicated on our packaging.

22. What payment methods do you accept?

We accept major debit and credit cards and may also support popular digital payment methods (shown at checkout). All payments are processed securely through trusted payment providers.

23. Do I need to create an account to place an order?

You can usually check out as a guest, but creating an account makes it easier to view order history, save addresses, and reorder your favourite products.

24. How can I contact you if I have a question about my order or the product?

You can reach us via email and we’ll get back to you as soon as possible:

• Email: info@britaroma.uk (for general and product queries)