FAQ

1. What makes BritAroma Lakadong turmeric different?

BritAroma Lakadong turmeric is sourced from Meghalaya, India, and selected for its distinctive colour, aroma and naturally high curcumin content. Our turmeric is independently tested for curcumin content and purity, with no added fillers, colours or additives. See our Test Report page for the available batch-testing information.

2. Where is your turmeric sourced from?

Our Lakadong turmeric comes from Meghalaya in north-east India. We source through specialist partners who work with growers in the Lakadong region. You can read more about our sourcing approach on our About page.

3. How can I use Lakadong turmeric?

Add it to curries, soups, rice dishes, smoothies or warm drinks. Start with a small amount and adjust to your taste. Follow any preparation instructions on the packaging. Our turmeric is sold as a food ingredient, not as a medicine or a prescribed daily supplement.

4. Is your turmeric suitable for vegans and vegetarians?

Yes. Our turmeric contains only turmeric and has no animal-derived ingredients, making it suitable for vegans and vegetarians.

5. Does your turmeric contain additives or artificial colours?

No. BritAroma Lakadong turmeric contains 100% turmeric, with no added fillers, colours, flavours or preservatives.

6. Is your turmeric independently tested?

Yes. Our turmeric undergoes independent laboratory testing for curcumin content and purity, including heavy-metal testing. Please see our Test Report page for the tests and results available for the relevant batch. Testing results apply to the batch identified in the report.

7. Which pack sizes are available?

Our Lakadong turmeric is available in 250g and 500g pouches. How long a pack lasts depends on how much you use and how often. Visit the Shop page for current prices and availability.

Delivery and orders

8. How long does UK delivery take?

Orders are usually processed within one working day. Standard UK delivery typically takes 2–5 working days after dispatch. Delivery estimates are not guaranteed and may be affected by bank holidays, courier delays or your location.

9. Do you offer express or next-day delivery?

Available delivery services and charges are shown at checkout. Please only select an express or next-day service if it is offered for your order and delivery address.

10. Do you deliver outside the UK?

Please check whether your delivery address is supported at checkout. If no delivery option is available, contact us at info@britaroma.uk before placing an order. We cannot confirm delivery to a destination unless a service is available.

11. How can I track my order?

Once your order is dispatched, we will send a dispatch confirmation email. If your delivery service includes tracking, the tracking details will be included.

12. What should I do if my order is delayed or missing?

Check your dispatch email, tracking information and any courier updates first. If your parcel remains delayed, or tracking says it was delivered but you have not received it, email info@britaroma.uk with your order number. We will investigate and help resolve the issue.

Returns and refunds

13. What is your returns and refunds policy?

Please notify us at info@britaroma.uk within 15 days of receiving your order if you wish to cancel. You then have 14 days from notifying us to return eligible items.

Please keep products sealed and unused if you are returning them because you have changed your mind. Where a product is sealed for health protection or hygiene reasons and is unsuitable for return once unsealed, the change-of-mind cancellation right does not apply after that seal is broken.

For eligible cancellation returns, we will issue your refund within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. For a full order cancellation, we also refund the standard outbound delivery charge, but not any extra amount paid for a premium delivery service.

This does not affect your statutory rights if a product is faulty, damaged or not as described.

14. Can I return a product that has been opened?

For change-of-mind returns, please leave the product sealed and unused. Products that are sealed for health protection or hygiene reasons and are unsuitable for return once unsealed are excluded from change-of-mind cancellation once opened.

If your product is faulty, damaged or not as described, please contact us even if you have opened it. Your statutory rights are not removed simply because the packaging has been opened.

15. How do I arrange a return, and who pays return postage?

Email info@britaroma.uk with your order number and the item you wish to return. We will provide the return address and instructions. You do not need to give a reason to exercise an applicable change-of-mind cancellation right.

For change-of-mind returns, you pay the direct return postage cost. Keep proof of postage.

If an item is faulty, damaged or not as described, contact us before posting it so we can arrange an appropriate return and cover the reasonable return costs where required.

16. When will I receive my refund?

For eligible cancellation returns, we will issue your refund within 14 days of receiving the goods back or evidence that you have sent them back, whichever is earlier.

Refunds are made using the original payment method unless we agree otherwise. Your payment provider may take additional time to show the refund in your account.

Refunds for faulty or misdescribed goods are handled in accordance with your statutory rights.

17. Can I change or cancel an order before dispatch?

Contact us as soon as possible at info@britaroma.uk, quoting your order number. We will try to make the requested change or stop dispatch, but we cannot guarantee this if your order has already been processed.

If your order has been dispatched, your applicable cancellation and return rights still apply.

Use and storage

18. Can I use your turmeric if I am pregnant, breastfeeding or taking medication?

BritAroma turmeric is a food ingredient, not a medicine. We cannot provide personalised advice about its suitability during pregnancy, breastfeeding, medication use or a medical condition. Ask your doctor or pharmacist if you have concerns, particularly before using it regularly in concentrated amounts.

19. How should I store my turmeric?

Follow the storage instructions on your pouch. Keep it tightly sealed in a cool, dry place, away from direct sunlight and moisture. Use a clean, dry spoon when taking turmeric from the pack.

20. Where can I find the best-before date?

The best-before date is printed on your pack. Follow the storage instructions and use it before this date for the best quality.

21. Where can I find information about your quality checks?

Our product pages and Test Report page explain the available quality and testing information for our turmeric. If you need details about a particular batch, test or facility standard, email info@britaroma.uk. We will share the information we can verify.

Payment and contact

22. Which payment methods do you accept?

The payment methods available for your order are displayed at checkout. Please choose from the options shown.

23. Do I need an account to order?

Follow the options displayed at checkout. If you have difficulty placing an order or accessing any account features, contact us at info@britaroma.uk.

24. How can I contact BritAroma?

Email info@britaroma.uk for product questions, order support or general enquiries. Please include your order number if your question concerns an existing purchase.

You can also visit our Contact page for our current telephone number, WhatsApp link and working hours.