Returns & Refunds Policy

You are entitled to cancel your order within 15 days without giving any reason.

The cancellation period is 15 days from the date you received the goods, or when a third party (other than the carrier) nominated by you takes possession of the goods.

To exercise your right to cancel, you must inform us of your decision by a clear statement.

You can contact us by email at: britaroma24@gmail.com

We will reimburse you no later than 30 days from the day we receive the returned goods. We will use the same means of payment that you used for the original transaction, and you will not incur any fees for the reimbursement.

Conditions for Returns

For goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 15 days

• The goods are in their original packaging

• For edible/food products, the packaging is unopened and sealed

The following goods cannot be returned:

• Goods made to your specifications or clearly personalised

• Goods which, by their nature, are not suitable for return (for example, items that deteriorate rapidly or are past their expiry date)

• Edible or food products that have been opened, unsealed, or partially used

• Goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery

• Goods which, after delivery, are inseparably mixed with other items

We reserve the right to refuse returns of any merchandise that does not meet the above conditions, at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us.

Please send the goods to:

Britaroma Ltd
2 Hawkes Dr
Royal Leamington Spa
Warwick
CV34 6LX

We cannot be held responsible for goods that are damaged or lost in return shipment. We recommend using an insured and trackable mailing service. We are unable to issue a refund without actual receipt of the goods or proof of return delivery.

Gifts

If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be emailed or mailed to you.

If the goods were not marked as a gift when purchased, or the order was shipped to the gift giver who then gave it to you later, we will send the refund to the gift giver.

Contact Us

If you have any questions about this Returns & Refunds Policy, please contact us at:

Email: info@britaroma.uk