Terms and Conditions
1. Introduction
Welcome to BRITAROMA LTD.
These Terms and Conditions govern your use of our website https://britaroma.uk (the “Site”) and any purchases made through it.
By accessing or using the Site, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the Site.
2. Cookies
Our Site uses cookies and similar technologies. Some are necessary to provide functions such as shopping-basket management and security.
Where consent is required for optional cookies or similar technologies, we will ask for your consent before using them. You can manage your choices through the cookie controls provided on our Site.
Please see our Privacy Policy and cookie information for details of the technologies we use and their purposes.
3. Intellectual Property
Unless otherwise stated, BRITAROMA LTD owns the intellectual property rights in the Site and all material published on it (including text, images, logos, and designs).
You may:
View and browse the Site for your personal, non‑commercial use.
You must not:
Copy, reproduce, republish, or redistribute content from the Site.
Sell, rent, or sub‑license material from the Site.
Use our logo, branding, or content without our prior written permission.
4. Links to Our Website
You may link to our home page provided that:
The link is fair and legal.
It does not damage our reputation or take advantage of it.
It does not suggest any association, approval, or endorsement on our part where none exists.
We reserve the right to withdraw linking permission at any time.
You must not frame our Site on any other site or create a link to any part of our Site other than the home page without our prior written consent.
5. Links to Third‑Party Websites
Our Site may contain links to third‑party websites. These are provided for your convenience only.
We have no control over and are not responsible for:
The content of those websites.
Their privacy practices or terms of use.
You access any third‑party websites at your own risk.
6. Your Use of the Site
You agree not to use the Site:
For any unlawful purpose.
To transmit any harmful code, malware, or spam.
To attempt to gain unauthorised access to our systems or data.
We may suspend or terminate your access to the Site if we believe you have breached these Terms and Conditions.
7. Product Information and Availability
We aim to provide accurate product descriptions, images, prices and availability. Screen settings may affect how colours appear, and packaging may change. Products supplied must still match their description.
Illustrative or AI-generated images do not depict actual growers, facilities or product batches unless expressly identified as such.
We may update our range and correct website errors. This does not give us the right to change an accepted order’s price, substitute a materially different product or reduce your statutory rights without your agreement.
If we discover an error affecting your order, we will contact you to explain it and discuss the available options, including cancellation and a refund where appropriate.
Your order is an offer to buy. We accept it when we send an order confirmation expressly confirming acceptance. An automated acknowledgement of receipt alone does not constitute acceptance.
8. Limitation of Liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or anything else that cannot lawfully be excluded or limited.
Nothing in these Terms limits your statutory rights concerning products that are faulty, not as described or otherwise fail to meet applicable legal requirements.
If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Loss or damage is foreseeable if it was an obvious consequence or was contemplated by both parties when the contract was made.
Products sold through our consumer checkout are intended for personal use. For wholesale or other business purchases, please contact us to agree the applicable terms.
9. Returns and Refunds
Your rights to cancel orders and return products are set out in our Returns & Refunds Policy, which forms part of these Terms and Conditions. Please read that policy carefully before making a purchase.
10. Changes to These Terms
We may update these Terms to reflect changes to our business, website or legal requirements. The current version and effective date will be displayed on this page.
Changes will apply to future orders. An existing order remains subject to the terms applicable when it was placed, unless a change is required by law or we agree otherwise with you.
11. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer, this does not remove any mandatory protections or rights to bring proceedings in your local courts that apply to you. Consumers living in Scotland or Northern Ireland may also bring proceedings in the courts of their home jurisdiction.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
BRITAROMA LTD
Email: info@britaroma.uk
Effective date: October 2026